Data Protection Notice
Some services are provided to our firm by third parties such as processing business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details. Personal information held by ourselves may be disclosed on a confidential basis, and in accordance with the Data Protection Legislation to any such third parties. This information may be transferred electronically (e.g. email) and we, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time.
Product providers, lenders and investment managers may administer your policy, any existing policies you may have with them and provide other services, from centres in countries outside Europe (such as India and the USA) that do not always have the same standard of Data Protection laws as the UK. However, they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.
Discussing your policy and making changes
For security we will only discuss the policy with you the policy holder or allow changes to be made by the policy holder or someone named on the policy unless you the policy holder have told us otherwise or the third party is able to provide conformation that they have authority to act on your behalf, for example they have a power of attorney. If you do not want us to accept instructions from someone named on your policy then you can let us know. However please be aware that we may still need to discuss with them matters that directly concerns them for example where they are insured on the policy and details of the information about them is held in relation to the policy.
Where do we get the data from and how do we use it?
Most of the data that we process will be data that we collect from you directly when you complete a fact find. We will ask you various questions to collect the data we need for the purpose of your policy. All the questions we ask during the fact find process must be answered unless we have stated that the question is optional. You must provide the data that we ask for otherwise we will not be able to provide you with a quote. Where questions are optional we will explain what we need the data for. We may make checks with credit rating agencies to authenticate and verify your identity and credit status. We may also make checks with organisations with whom you have policies of insurance and investments and with your mortgage provider. These checks are to help us with our legal obligations and to ensure that we provide you with advice that suits your circumstances. The scope and extent of the gathering of information from third parties depends on what type of service you are taking from us.
Ways that we collect information
Some areas of the site require you to actively submit information in order for you to benefit from specific features. You will be informed at each information collection point what information is required and what information is optional.
Some of this information may be personal (information that can be uniquely identified with you, such as your full name, address, email address, phone number etc).
We only collect such information when you choose to supply it to us. Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).
We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.
How you use our services
We also collect data about you to help us provide you with a good service and to design improvements to our services but can also help us with some of our fraud prevention work. If you contact us electronically, we or the insurer may collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider. This information may be used by us or the insurer to aid in the detection of fraud.
If we speak to you on the telephone we retain a record of the telephone call. We do this so that we have an accurate record of your transaction with us. We also use this data for monitoring and quality control purposes and may use it for training purposes.
From other companies
As part of considering your quote or administering your policy, we, our insurers may exchange information about you from other companies. The data checks may be carried out when you obtain a quote, if you make a claim, if you make an amendment to your policy.
We’ll check our existing records to see if you have held a policy or obtained a quote with us before. Similar checks may be carried out in relation to any data that our insurer(s) may hold on you. Checking and comparing this data helps us to assess your quote. If you want to know more about Bond Financial Limited you can find out more at www.bond-financial co.uk
Providing data about other people
What do we use data for?
The data that we hold is used for the following purposes:
Part 1: Providing you with a quote and administering your policy
Providing you with a service
As you would expect, the data is used to provide with you with the service you have requested. When you take out a policy, we will continue to use your data to administer and provide you with a review as required..
In order to prevent and detect fraud we or the insurer may at any time:
Share information about you with other organisations including the Police;
Undertake credit searches; and Check and/or share your details with fraud prevention and detection agencies.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We, the insurer or other organisations may also access and use this information to prevent fraud and money laundering for example when; checking details on application for credit and credit related or other facilities; managing credit and credit related account or facilities; recovering debt and tracing beneficiaries; checking details on proposal and claims for all types of insurance.
Data protection law says that we have to tell you the legal basis for why we process information. In the case of the information described in this Part 1, we process it because it is necessary to provide you with the quote or the policy that you have requested. Where we collect sensitive personal data from you, we will ask your consent.
Part 2: Other Uses of Data
When you complete your fact find to enable Bond Financial Limited to provide a quote you will be given an opportunity to confirm whether you are happy to receive marketing material from us. This will only be from us we do not pass your data to other companies for marketing purposes. You can change your mind at any time by contacting us to update your preferences. You can also unsubscribe from emails by clicking on the unsubscribe link on any marketing emails that may send you or by contacting us by telephone or in writing. This will not impact any communications that we need to send you for the purpose of your policy for example, renewal invites, updates on your policies etc.
How long do we keep data?
We’ll only keep data as long as we need it and ensure it is securely destroyed when it is no longer required. We do however need to keep your data, even after your policy cancels for certain periods to allow us to meet our various obligations. Generally you can expect us to keep your data for a period of 6 years following the end of your policy unless there is a requirement for us to keep the data for longer, for example if there are any ongoing queries or claims relating to the policy or regulatory requirements or if you are given specialist pension advice, the data will be retained indefinitely. If you want details of the statutory retention periods for various product types please contact us and we will obtain the latest legal position on your behalf. We may be required to share your data with our regulator and other third parties including our auditors or insurers. We do not accept any responsibility for a breach by any party other than ourselves in relation to data protection laws.
When you obtain a quote, if the policy is not purchased, we will not keep the data you provide for any longer than 3 years. We keep data for these periods as it plays an important part in allowing us to undertake fraud detection and prevention activities, allows us to deal with any queries or complaints that may arise regarding the quote and allow us to carry out the research and analysis activity to help us improve our products and services (as described above).
With effect from 25 May 2018 data protections law provides you with the following rights:-
- You have a right to ask us to provide personal data that we hold about you. This is called a Data Subject Access Request.
- If you want to receive data that is held by the insurer of your policy then you will need to contact the insurer directly.
- You have the right to ask us to correct inaccurate data.
- You have the right to request that we provide data in a machine readable format or to ask us to send data to another company. This applies to data that you have originally provided to us when you obtained a quote.
If you wish to exercise your customer rights please contact Mario Georgiades Bond Financial Ltd, Salisbury House, 81 High Street, Potters Bar, Herts EN6 5AS.
Links to other websites
Monitoring of email
We may monitor email communications with Bond Financial Ltd (this includes any Bond Financial Ltd member of staff). Any such monitoring will take place in accordance with the law.
We may use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.
We do not disclose any information you provide via the site to any third parties except where:
- Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
- You give us permission to do so.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site in accordance with the Data Protection legislation or other regulatory requirements.
Bond Financial Ltd has a legal duty to protect the confidentiality of information. We take all reasonable steps to protect any information you submit via our website, both online and offline, in accordance with Data Protection legislation.
We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.
Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.
Information Commissioner’s Office
If you have a complaint regarding how your data has been processed by us, then please contact us. You also have the right to complain to the Information Commissioner’s Office who are the data protection regulator. You can find more information by visiting their website www.ico.org.uk