Our Service

Bond Financial Limited is an independent financial planning business, focused on helping you understand and plan for your financial future. This means that before making any recommendations, we consider the suitability of all types of products available from providers in order to give unbiased advice based on a comprehensive and fair analysis of the relevant market. We are able to act on your behalf in advising you on savings and investment products, non-investment insurance contracts, pensions and mortgages.

We offer you an initial ‘fact finding’ meeting at which time we will describe our services more fully and explain the payment options available to you. Following our initial discussion and consultation, should you decide to proceed there is a cost for our advice and services which will be agreed with you along with your preferred method of payment.

As we provide an independent advice service we will make a recommendation for you after we have assessed your needs, which will be unbiased advice based on a comprehensive and fair analysis of the market.

Bond Financial Limited provides advice to individuals, businesses and their owners/managers, trusts and charities. We offer a menu-based service to cater for clients with a wide spectrum of financial requirements. Building on some core elements and in consultation with their adviser, clients can personalise/construct a service to suit their needs. In this way, we aim to provide a bespoke, cost-effective solution to ensure that clients are only charged for the work conducted to meet their requirements, be it holistic financial planning, or advice restricted to one or more specific areas.

The advice process described can be divided into two stages; the initial advice and the review/ongoing service. The purpose of the ongoing service is to review the continuing suitability of the arrangements put in place initially to ensure they continue to meet a client’s circumstances, whilst also monitoring their performance/effectiveness against any agreed benchmarks.

The complexity and the extent of the work that comprises the initial advice process, including implementation and to regularly review the recommendations will vary according to a client’s individual requirements and subsequent service level. For transparency and ease of understanding, we have modelled example/typical levels of service, referring to them as ‘focused advice’ and ‘financial planning and wealth management’. The intention is to provide an indication of the various elements that typically constitute both the initial and ongoing service to help illustrate our fees/cost structure. Our Terms Of business will provide more detailed explanation which is provide at the initial meeting

To ensure that you are always fully aware of our advice costs and how and when you are going to be asked to pay for this, we will always confirm this verbally and in writing to you. This will provide you with the exact amount to be paid, and the agreed payment method so our charges are fully disclosed to you.

We will agree a charge for our initial advice service utilising a time/cost basis. We will estimate how many hours we expect the work to take and the fee will be agreed with you prior to conducting any chargeable work. Fees payable will be calculated factoring in the number of hours required for the work to be undertaken and the hourly rates attributed to the individuals conducting that work.

To ensure that our fees are fully transparent (including how and when you will be asked to pay our charges), we will agree a fee with you for any initial advice service to be provided, and both the scope of the advice and the cost will be confirmed in writing to you. This will ensure that we do not exceed a pre-agreed amount when undertaking work on an hourly rate basis. In the event that additional work is required outside of this agreement, we will look to agree further fees as appropriate for the advice required.

Full details of each of our services are provided in our Terms of Business Agreement letter.

If we intend to advise you on retail or commercial mortgages we will provide you with a separate document detailing the services we offer and the costs of those services and confirming that we receive remuneration from the mortgage lender.

Additional Services

In addition to our “core” ongoing advice service, Bond Financial Limited can provide further advice services to meet your needs. We will discuss your requirements with you in order to agree this and have provided some examples of such services below:

• Additional review meeting(s)*
• Adhoc valuations and/or portfolio schedule
• Inheritance and Estate Planning
• Cash management
• Liaising with other professional advisers
• Claims handling
• Wills and Lasting Power of Attorney and assisting Executors with Probate
• Long Term Care – Annuities
• Equity Release

Who regulates us?

Bond Financial Limited is authorised and regulated by the Financial Conduct Authority (FCA), 25 The North Colonnade, Canary Wharf, London, E14 5HS. Financial Services Register number 400119.

Our permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages. You can check this on the Financial Services Register by:

visiting the FCA’s website at www.fca.org.uk/firms/systems-reporting/register

or

contacting the FCA by telephone on 0800 111 6768.

We are also covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

• Investments – most types of investment business are covered for up to a maximum of £50,000.
• Deposits – any deposits are protected by the FSCS up to a limit of £75,000 per person, per firm
• Insurance – advising and arranging is covered for 90% of the claim, without any upper limit.

We may also, on occasion, advise on other financial products which are not regulated by the FCA.

The FSCS does not apply to any of these products.

Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk/.

Complaints

We have a real commitment to provide you with a high level of customer service at all times.

If you wish to register a complaint, we have a formal complaints procedure. Please contact us:

In writing:

The Compliance Officer
Bond Financial Limited
Salisbury House
81 High Street
Potters Bar
Hertfordshire
EN6 5AS

By phone: +44 (0) 1707 291200      By e-mail:

Please be assured we treat complaints seriously. We always try to resolve any complaint to put things right.

For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service can be contacted on 0800 023 4 567calls to this number are now free on mobile phones and landlines.0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers. Their website is http://www.financial-ombudsman.org.uk.

Anti-money laundering

We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time-to-time throughout our relationship, not just at the beginning.

Disclosure of Information and Your Responsibilities

Your Duty is to take reasonable care not to make a misrepresentation when completing a proposal form at new business. All Statements included in a proposal form, must be completed truthfully and accurately. Any information which might influence your Insurer / provider as to the acceptability of your proposal must be disclosed at the earliest opportunity. If you fail to disclose any material information then your insurance may not cover you completely or invalidate your insurance. If you are unsure about any matter you should contact us for assistance and you are advised to keep copies of all correspondence that you send to us for your own protection.

Confidentiality

The information you supply will be kept confidential to the Company and its associated and/or subsidiary companies and the Insurer with whom it deals except or unless we are required by Law to make any disclosure. We may use information we hold about you to provide information to you about other products and services that we feel may be appropriate to you.

Contacting us about data matters

If you would like to contact us about one of your data rights then please contact Mario Georgiades at Salisbury House, 81 High Street, Potters Bar, Hertfordshire, EN6 5AS Telephone: 01707 291200.

Please refer to the privacy policy for more information.